Frequently Asked Questions

If you can't find the answer you're looking for, please feel free to contact Eyemagnet Support with any questions or queries.

What media specifications are accepted?

Any standard image or video file type can be uploaded to the CMS. All files are transcoded by Eyemagnet to provide best-possible playback on screens.

For a faster and smoother transcode process, the following file types are recommended:

  • Video: MP4, MOV, AVI, WebM
  • Image: PNG, JPG, BMP, TIFF

Avoid uploading content that is larger than 500 MB if possible.

Content resolution is based on the screen that the media will be playing on. The two most common sizes are 1080p landscape (1920 x 1080 pixels) and portrait (1080 x 1920 pixels).